Why is my import not ready straight away?
When you give the assistant a Google Drive link, Clipses starts downloading the file and transcribing it, then tells the assistant the import has started. The assistant cannot read or search the recording until transcription has finished, which takes a few minutes for a typical interview and longer for a long one. Ask "Is that recording ready yet?" and the assistant checks the status for you. Once it reports the recording as completed, you can search it and read its transcript.
Why is my reel not ready straight away?
Rendering stitches every clip in the playlist into one video, which runs in the background and is the slowest thing the assistant can ask Clipses to do. The assistant gets back a status and a percentage when it checks. The share link and download link only exist once the render has finished, so if you ask for them early the assistant will tell you there is no rendered reel yet.
Can I upload a file from my computer through the assistant?
No. The assistant can only import from a public Google Drive share link to a single video file. There is no way to send a file from your computer through a chat. To add a file, upload it in the Clipses app instead, then ask the assistant to work with it once it has transcribed.
Why did my import disappear?
Imports count against your plan's storage and daily upload limits, the same as uploading in the app. Clipses cannot know how long the file is until it finishes downloading. If the finished file turns out to be longer than the storage you have left, the import is discarded and the recording never appears in your project. The assistant tells you how much storage you have left when it starts an import, so check that before importing a long file. See plans and pricing for each plan's limits.
Does waiting use my AI credits?
No. Nothing the assistant does uses AI credits, including searches. Only questions asked in the Chat tab inside Clipses do.
Still stuck? Email hello@clipses.ai.